Set Up a Webhook Trigger

Receive data from external services to trigger workflows.

Webhook triggers allow external services to start your workflows by sending data to a unique URL. Use them to connect forms, third-party apps, and custom integrations.

When to Use Webhooks

Use Case	Example
Web forms	Contact form submissions create leads
Third-party apps	Stripe payment → create customer record
Custom integrations	Your app → Twenty automation
No-code tools	Zapier, Make, n8n connections

Step-by-Step Setup

Step 1: Create the Workflow

1. Go to Settings → Workflows
2. Click + New Workflow
3. Name it (e.g., “Website Form Submission”)

Step 2: Configure the Webhook Trigger

1. Click on the trigger block
2. Select Webhook
3. You’ll receive a unique webhook URL like:
   https://api.twenty.com/webhooks/workflow/abc123...
   
4. Copy this URL—you’ll need it for your external service

Step 3: Define Expected Data Structure

For POST requests, define the expected body structure:

1. Click Define expected body
2. Enter a sample JSON that matches what your service will send:

{
  "firstName": "John",
  "lastName": "Doe",
  "email": "[e-mail]",
  "company": "Acme Inc",
  "message": "Interested in your product"
}

3. Click Save—this creates variables you can use in subsequent steps

Step 4: Add Actions

Now add actions that use the webhook data:

Example: Create a Person record

1. Add Create Record action
2. Select People object
3. Map fields:

Field	Value
First Name	{{trigger.body.firstName}}
Last Name	{{trigger.body.lastName}}
Email	{{trigger.body.email}}
Company	Search or create based on {{trigger.body.company}}

Step 5: Test the Webhook

Before activating, test your webhook:

Using cURL:

curl -X POST https://api.twenty.com/webhooks/workflow/abc123... \
  -H "Content-Type: application/json" \
  -d '{"firstName":"Test","lastName":"User","email":"[e-mail]"}'

Using Postman or similar:

1. Create a POST request to your webhook URL
2. Set Content-Type header to application/json
3. Add your test JSON body
4. Send and check workflow runs

Step 6: Activate

Once tested, click Activate to make the workflow live.

Handling Different Data Structures

Nested Data

If your webhook sends nested data:

{
  "contact": {
    "name": "John Doe",
    "email": "[e-mail]"
  },
  "source": "website"
}

Reference with: {{trigger.body.contact.email}}

Arrays

If data includes arrays:

{
  "items": [
    {"name": "Product A", "qty": 2},
    {"name": "Product B", "qty": 1}
  ]
}

How you handle arrays depends on your use case:

Unknown number of items → Use Iterator

If you need to process each item in the array (e.g., create a record for each), add a Code action to parse the array, then use Iterator:

export const main = async (params: { items: any }) => {
  const items = typeof params.items === "string"
    ? JSON.parse(params.items)
    : params.items;
  return { items };
};

Then use Iterator to loop through: {{code.items}}

Known/specific fields → Extract to named fields

If the array contains specific fields you want to access individually (e.g., form answers where position 0 is always “first name”, position 1 is always “last name”), add a Code action to extract them:

export const main = async (params: { items: any }) => {
  const items = typeof params.items === "string"
    ? JSON.parse(params.items)
    : params.items;

  return {
    product: {
      name: items[0]?.name || "",
      qty: items[0]?.qty || 0
    }
  };
};

Now you can select product.name and product.qty individually in subsequent steps.

For more details on handling arrays, see Handle Arrays in Code Actions.

Related

• Workflow Triggers
• Workflow Actions