Limit Emails Imported

Control which emails are imported into Twenty.

Overview

By default, Twenty syncs all external emails from your connected mailbox. You can limit what gets imported using folder selection and visibility settings.

Method 1: Folder Selection (Recommended)

Control which email folders sync with Twenty:

1. Go to Settings → Accounts
2. Select your connected email account
3. Choose which folders to sync:

Folder	Description
Inbox	Primary incoming emails
Sent	Outgoing emails you’ve sent
Archive	Archived messages
Custom Folders	Any specific folders you want

4. Exclude folders you don’t want synced (Spam, Trash, personal folders)

This gives you precise control over which emails appear in your CRM without syncing everything.

Method 2: Contact Auto-Creation Settings

Control when contacts are created from emails:

1. Go to Settings → Accounts
2. Select your connected mailbox
3. Choose an option:
   • Deactivated: No contacts created, but emails still sync to existing contacts
   • Sent & Received: Create contacts from all external emails
   • Sent Only: Only create contacts from emails you send

Internal Emails

Messages between colleagues (same domain) can be synchronized in Twenty:

1. Go to Settings → General → Security
2. Toggle Sync Internal Emails on/off

By default, this option is turned off.

What’s Always Excluded

These emails are never synced, regardless of settings:

• Group emails: Distribution lists and group messages
• Spam/Trash: System folders are typically excluded

Important Note

We don’t provide a CC email address for selective syncing yet. Use the folder selection feature above to achieve the same level of control.