Skip to main content

​
Current Status

Twenty’s email integration is designed to sync and display your email history as well as compose and send emails. When you view an email thread on a record page and click Reply, you’re able to directly compose and send an email.

​
How to send a message from Twenty

Prerequisite: a connected mail account with the ability to send emails
  1. Open the Command menu with the Ctrl+K or Cmd+K shortcut
  2. Click the “Compose email” option
  3. Choose recipients, add subject, body and attachments to your email
  4. Click the “Send” button to send the email

​
What You Can Do Today

  • View email history on People, Companies, and Opportunities records
  • Read full email threads with contacts in your CRM
  • Track communication context alongside calendar events
  • Auto-create contacts from email interactions
  • Reply via redirect — click Reply to jump to your mailbox

​
Sending Emails via Workflows

You can send emails automatically using workflows. This is useful for:
  • Automated follow-ups
  • Notifications to contacts
  • Triggered communications based on record changes
Emails sent via workflows go through your connected mailbox account. → Learn about the Send Email action

​
Email Sequences and Newsletters

For email sequences and newsletters, we recommend using workflows to connect Twenty to a dedicated email marketing tool.
Mass emails should not be sent directly from your mailbox to protect your domain reputation. Use a dedicated tool for bulk communications.
→ See How to send emails from workflows for setup instructions

​
Future Plans

Native email composition from within Twenty is on our roadmap. Join our GitHub discussions to share your use case and help prioritize this feature.