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Two main capabilities of AI are:
  1. AI Chatbot: A context-aware assistant that can access your Twenty data and help you with queries
  2. AI Agents in Workflows: Intelligent automation that can process data, make decisions, and execute tasks within your workflows
AI agents operate under the permission system. You can assign specific roles to AI agents under Settings → Members → Roles, giving you full control over what data they can access and what actions they can perform.
AI actions consume workflow credits based on the complexity of the task and the AI model used.
On cloud, you can use only AI models provided by Twenty. On your self-hosted instance, you can use your own AI models after obtaining an Organization license.
By default, the Roles list is filtered to roles assignable to workspace members. If a role is assignable only to AI agents, you need to change the filter to include AI-agent roles.